Jerry,
As a follow up – picked up a new Jeep yesterday. I have to say your recommendation for a dealership was spot on. Our other car is a Mercedes and we have been dealing with Park Place Mercedes for several vehicles – I consider them the gold standard for customer experience. Classic was absolutely at that level. I needed quite a bit of assistance with sorting through the feature codes, they were knowledgeable and an absolute pleasure to deal with. I would recommend them to any friend who was considering a Jeep purchase.
Thanks for your help,
Mark Mason
Mark Mason
2012
Jeep
Wrangler
Thank you Darius. When we got home from buying the car yesterday, I said to my mom who had been keeping my kids, "Next time I buy a car, I will buy it from them.". I assure you I have never left a car dealership and said those words before. You were very friendly and professional when you came and explained that you were busy but that Ryan would be taking care of us. Ryan was also very friendly and knowledgeable about the Mazda brand. Dustin and I really appreciated the small details such as giving us the grand tour and introductions, to just appeasing my husband's curiosity of the size differences of the cargo room in the sedan vs HB. Even the financing part was easy and "painless". We know we don't have perfect credit but we weren't hassled about it like we have been in the past (we just did this car buying thing in August). Basically, we had a really great experience at Classic Mazda and will most definitely purchase future vehicles from you or Ryan. Thank you!
By the way, my husband is very thrilled with his M3!
Kelli
2012
mAZDA
Mazda3
Just a note,
From the time we bought our 07 MX5 GT we have been pleased with the total experience Classic Mazda has to offer.
We recently came in with a couple of problems we have had for a couple of years, since we live so far away we havent had an oportunity to come get it taken care of.
We came so far to buy the car because we found the best deal by far at Classic.
The problems were both addressed and taken care of with compassion and concern, this is rare as other dealerships seem to write off the customer after the sale is made.
This has not been our experience with Classic and its employees
We would buy another car there and would certainly advise anyone to do the same.
Customer Service is a dying notion in the world today, and I am fearful that young people will never remember it because they havent seen it in their lifespan.
It is exciting to know that there are still some businesses that believe in taking care of the people that pay their salaries.
It's a joy to come into Classic, to look around or for service. The job is done right and we are treated with dignity and respect.
Thanks for helping my family get through our minor issues and making us happy with our car again.
Billy Raburn
and
Margie Ramicone
Billy Rayburn Margie Ramicne
2007
Mazda
MX-5 Miata
" Ryan was an incredible salesman while helping me decide/purchase my used dodge ram. The car had really low mileage, was mint condition and was marked down due to some overstock issues they were having. I feel like I got a steal, and amazing service to boot".
By: stained.glassmaker
Dodge
RAm
"We had a verry pleasant experience at Classic Mazda. My husband and I bought two Mazda's. I got the M3 and he got the M6. I cannot say how happy we are to be going home with two cars we both love. Our salesman was verry professional and really listened to what we were looking for and came back to us with a terrific deal"
By: Joysetta
Joycesetta
Mazda
-one of the best customer service experiences of my life. My vehicle had a problen that was a recurrance of a previous problem that frustrated me because it was under warranty, but the out of town dealer charged me a substantial amount of money to repair it. When the problem recurred, I took it to the local dealer to hear what the bad news was. The young man who met me in the service area of Classic Chrysler Jeep Dodge was named Allen Salyers. He quickly sized up the situation and asked me to give hin a minute while he did a little research. In a few minutes, after looking the problem over in depth, I braced myself for the bad news. Instead he told me it was repaired and there was no charge. I told him in my 65 years, I had not been served like that at a car dealership. He replied " I believe you should do unto others as you have them do to you." The Golden Rule in practice-a testimony to the originator of the phrase- Jesus Christ, Merry Christmas and thank you. Allen!
James Earp
Dodge
Grand Caravan
Good Morning Eddie,
I wanted to take the time to let you know what a pleasant experience we had
purchasing a pre-owned vehicle from your group on 8/23/11. Mitch Trimmer
was a delight to work with. He was able to negotiate majority of the deal
by phone, which worked out perfect us since we were commuting from
Seagoville, TX. Honestly, I would proudly recommend Classic of Denton to
my friends. I will also recommend that they utilize Mitch when visiting the
dealership. You have an asset with Mitch - He is an amazing salesman.
Please let him know we appreciate all of his hard work.
I also want to compliment your Finance Group. Jack Newton was great in
walking us through the process.
More than likely I will make the long drive to Denton again to purchase my
next vehicle from Mitch. Thank you for your outstanding service!
God Bless and have a great day.
I wanted to express an extra thank you for all of your help with getting the
right key set for my Mazda. Your courtesy and beyond-expectations
helpfulness were so very appreciated as you made sure that I was able to get
the correct key in a fair manner. You took a tough situation and made it a
positive experience for me. I'm very appreciative of your excellent
service.
Thanks Again,
Corinne Robinson
Corinne Robinson
Mazda
Thanks for the most awesome car buying experience I have ever had. This was my 12th car purchase and it was the best ever. It all started with emailing Chris Mueller and explaining I had purchased/leased 4 vehicles from Allen Samuels at Alliance and due to their Sales & Service employee's attitudes I was not going back. I had a couple of questions on the 2011 Town & Country and Chris responded and answered all my emails in a timely manner. I then made an appointment to meet Chris Saturday 3-19-11 at 9 am. He greeted us with a huge smile and greeting that was so real, it made you feel like you were special. He showed us the Town & Country like I had requested and we test drove it. Chris's knowledge and caring about the customer really showed thru the whole experience.
We then made the decision to purchase it and Chris completed the paperwork quickly and flawlessly and then went to the finance office. It took a minute or less and Josh Purser came out and greeted us and took us to his office. Like I stated above this is my 12th time in a finance office and I have to tell you, this guy really know his stuff and cares about the customer. His attitude, knowledge, smile, and joking personality made this experience the most fun and easiest ever. Normally when someone brings up the extended warranties, I stop them and say no way. But the way Josh brought them up and explained them, I purchased them both for the first time ever. I too am a finance professional and must say, Josh's is one in a million, that goes the extra mile for the customer and really cares.
Because of Chris & Josh our buying experience was fun, exciting, painless, and truly awesome. We also purchased a Lincoln from you a few years ago and are considering trading it in and buying a Dodge or Chrysler in the near future and will surely be back asking Chris & Josh to handle the transaction.
I wanted you to hear about the exceptional treatment and service these two gentlemen showed us. We will truly recommend Classic of Denton 100% to our friends and co workers. The rest of the sales staff also was so friendly, spoke to us and made you feel like you were part of the family. You have so much going for you with a staff that really cares and means it.
Thanks for this remarkable experience,
Roger Arguel
Roger Arguel
Dodge
"Service department was faster than Glen Polk in Gainesville, TX and Jim McNatt in Denton, TX"
Mark P. Denton, TX 76210
2005
Dodge
Ram 3500
"Very friendly and helpful service department. Prefer Classic to Park Cities service department in Dallas"
Emily F. Mesquite, TX 75181
1997
Jeep
Grand Cherokee
"Great Team work. Super job by all the service staff. Great at communicating the issues and how to fix them"
Doug O. Argyle, TX
2008
Jeep
Commander
"Great service, super job by advisor, vehicle was ready when promised."
Glen D. Lantana, TX 76226
2008
Chrysler
Sebring
"Classic is by far the quickest service department we have found. They do a great job." Customer previously serviced at Huffines Kia in Denton, TX and Jim McNatt in Lewisville, TX
Ray C. Denton, TX 76209
2007
Dodge
Charger
"We prefer Classic's service team over Randall Noe's"
Ann W. Lampasas, TX 76550
2008
Jeep
Wrangler
"I'm really glad Classic still offers service and repair for Lincoln cars even though they don't sell that brand anymore."
Kevin M. Denton, TX 76207
2003
Lincoln
Town Car
"Very pleased that my Durango that I purchased at Grapevine Dodge Chrysler Jeep was done when promised."
Andrew B. Euless, TX 76040
2002
Dodge
Durango
"Hands on attention and they went out of their way to find the problem with my horn and radio. I will definitely be back for future service."
Beth S. Sanger, TX 76226
2001
Chrysler
PT Cruiser
"Really easy to get vehicle in for service. They even delivered my Caravan I bought at Huffines Kia to me when it was ready!"
Mitch B. Denton, TX 76210
2008
Dodge
Caravan
"Service department did a great job at getting me in and out quickly"
Jack D. Sanger, TX 76266
2007
Dodge
Ram 1500
"I trust Bobby in the service department. I've had some bad experiences at Bill Utter Ford across the street so it's nice to feel like I'm being taken care of."
Rex S. Denton, TX 76205
2003
Lincoln
Town Car
"Service department was no hassle. They were very courteous and professional."
Dee C. Decatur, TX
2008
Dodge
Ram Diesel
"My daughter goes to school in Denton and needed her brakes looked at. Classic did a great job fixing her vehicle quickly and at a very reasonable price. As a parent I completely trust Classic to make sure my daughters vehicle is taken care of."
Meagan E. Cleburne, TX 76205
2006
Jeep
Grand Cherokee
"I purchased my 2008 Chrysler Sebring at Preston Chrysler Jeep. I do all my service at Classic because their staff is efficient, well organized and enjoyable to deal with."
David G. Little Elm, TX 75068
2008
Chrysler
Sebring
"Loved the overall customer service at Classic. We purchased our last Dodge Ram at Manuel Dodge."
Amy P. Crossroads, TX
2010
Dodge
Journey
"We loved the attitude of the entire dealership. Very different from Carmax where we purchased our last vehicle"
Xriston T.
2010
Dodge
Nitro
"Classic gave me exactly what I wanted for my 2008 Cadillac CTS I purchased from James Wood"
Esteban E.
2010
Dodge
Challenger
"Classic DCJ treated me right. No hassles. Took care of the Mopar accessory add ons and even picked up my trade (2010 Chevy Camaro purchased from Huffines Chevrolet)."
Rus B
2010
Dodge
Ram 2500
"Mike (sales associate) has helped me in the past so driving up to Denton from Fort Worth was well worth the trip. All the staff was very kind and helpful at Classic."
Donald L. Fort Worth, TX
2010
Chrysler
300
"I purchased my 2007 Dodge Ram 3500 from Stanley Chrysler Jeep Dodge in Brownwood, TX that I traded in for a 2010 Dodge Ram 3500 at Classic Dodge Chrysler Jeep. The truck purchase was simple, great service and the truck was even delivered to me in Fredricksburg, TX. A great purchasing experience."
Gary K.
2010
Dodge
Ram 3500
"Overall the experience was great. The help I got from Jack was better than I expected. We traded in a 2007 Jeep Compass we purchased from Huffines in Denton, TX. We will be back in a year to purchase another truck from Classic and would recommend this dealer to anyone!"
Josh & Monique
2010
Dodge
Journey
“We had a very pleasant & enjoyable buying experience. We will send friends and family if they want to experience the same.”
John & Diane
2010
Dodge
Ram 2500 Laramie 4x4
“Our family had purchased from Kevin in the past at Grapevine Chrysler Jeep Dodge. We bought again from him because he went out of his way to make this purchase pain free & easy. We live in the Houston are now and Kevin delivered the Jeep Wrangler to our house. It was another GREAT experience!”
Michelle
2010
Jeep
Wrangler
“Best buying experience in a long, long time. As a Chrysler Parts employee it was even easier than when we purchased our Dodge Nitro at Allen Samuels Alliance Chrysler Jeep Dodge”
Terry
2010
Dodge
Ram 1500 Quad Cab Sport
“We took bids from 3 other dealers. Classic wasn’t the low bid on the 3 Dodge Ram trucks but because Kevin went out of his way to let us know that he & Classic really wanted to do business, we decided to with Classic Chrysler Jeep Dodge & Kevin for our purchases.”
Eric Laird, Bartonville Water
2010
Dodge
Ram 3500 & 1500
“Classic is by far the most pleasant service experience I have had with my Dodge Ram. I drive all the way from McKinney, TX for all my maintenance. I originally purchased my truck at Hoyt Dodge.”
Keith
2009
Dodge
Ram 1500
“I purchased my Durango at Park Cities Chrysler Jeep. Coming to Classic for my service needs is convenient and always a pleasant experience.”
Heather
2008
Dodge
Durango
“I use to service my Ram at Jim McNatt Toyota Honda but enjoy coming to Classic for all my service needs now. The staff is very professional and courteous and my oil changes are always done quickly.”
Melissa
2009
Dodge
Ram 1500
“Service advisors are very well organized. They were able to give me prices quickly on Firestone and Goodyear tires to make my decision easy.”
Arturo
2004
Dodge
Stratus
“Classic Dodge of Denton service department is very attentive and focused on detail. I just purchased my vehicle from Bill Utter Ford and wouldn’t use any other place than Classic for all my service needs.”
Joe
2007
Dodge
Ram 1500
“Great staff to work with! The shuttle service is awesome when I need to drop my car off for service or maintenance”
Josh
2010
Dodge
Journey
“I just purchased my 2010 Dodge Challenger and had my Dodge Accessories installed. Classic Dodge Service department has great people to work and the Mopar Bucks were a great incentive to buy!”
Shauna Lott
2010
Dodge
Challenger
"I purchased my 2005 Dodge Caravan at Jim McNatt Toyota Honda. I am always very pleased with how friendly and professional Classic Chrysler Jeep Dodge service department is. It's very convenient to get my oil changed there."
Sharon
2005
Dodge
Caravan
"I purchased my car originally at Huffines Chrysler Jeep Kia and have recently started using Classic of Denton's service department. Their staff is very friendly and knowledgeable."
Elizabeth
2008
Jeep
Commander
"Greeted me quickly, provided quick service, called me when it was ready and had car waiting for me when I went to pick it up."............
Matt
"I have been a long time customer of this dealership - they are always courteous and friendly."............
Christine
"Excellen customer service!!!!! I'm still impressed and that was almost a month ago. WOW!!!!!!!!!!!...............
Melanie
"Makes me feel like the customer experience was far more important than their making a sale that day" ...........
Jane
"They had all the paperwork ready when we arrived and the vehicle was ready to test drive. After we got back from the test drive we were in and out of the dealership with the transaction complete and headed home with a minimum of wait."...............
Garland
"The other dealership was VERY reluctant to take me on a test drive and I had to goad them into letting me test drive after I was forced to imply that their dealership must not be trusting of its customers. At Classic Mazda, I was enthusiastically encouraged to take the car for a test drive and it was a very relaxing experience. The consultant was willing to let the car sell itself and do the work for him" Relaxed no-pressure atmosphere. Enthusiasm for their product."..................
Ryan
"Ramsay Davis is the biggest asset Classic Mazda currently has in my opinion. His customer service skills rival those of a 20+ year veteran in the same position. He is always looking out for the my best interest and goes far above and beyond the call of duty. He adds value to the company without him, I honestly say I would not use Classic Mazda as my dealership of choice. Ramsay makes every trip to Classic Mazda a joy, not a hassle and he takes care of the customer first."...............
mjr
The sales team was very good. They didn't try and sell me anything I didn't want and respected my knowledge around the vehicle and research I had done. I think the total time at the dealership was too long for the transaction."...........
Paul
We live in Austin, but my wife work has her working in Dallas each week. Hence, I came to Classic to get oil/filter changes for both of our Mazda's. A primary reason is Ramsay....he's the most dependable and helpful service manager-type I've known".....
Mark
"I am always afraid it will cost alot more at the dealership for repairs, but these repairs were what i would have paid at Pep Boys." .................
David
"More to the point of "they did not treat me like i was a dumb female". That is one thing I appreciate".............
Mary
My service advisor Ramsay owns the same vehicle as I. He spoke to me as a fellow enthusiast, not as someone who was just "doing a job". He was very concerned about my satisfaction with my car and the service he provided for it. I felt like I given very personal service. A+++++ Job..
Charles
I like the honesty of the consultant, Ramsay Davis. he let me know if I needed certain service at that time or I could wait. Most service people elsewhere just try to sell you something whether you need it or not. He did not. I really appreciated that
Veronica
Jason was great! I had a bad experience 4 years ago at another local Mazda dealership, Jason as totally opposite and really went out of his way to ensure that I was happy when I left Classic of Denton. Great Job. Jason is not your typical "car salesman", he really listened to what I needed and helped me fit that into my budget. He didn't try the usual pressure tactics.
Lisa
With the delightful and pleasure-filled experience of handing over wads o'dough, we enjoyed, we are only too happy to tell our friends that Classic Mazda in Denton, TX IS worth the trip! We have a Mazda dealership within 10 minutes of our home; they were unable to "close the deal" with us. Classic was phenomenal. We enjoyed purchasing our car -----we lovezoom-zoomlove it!".....
Monique
Both Darius and Terri were fantastic to work with. The two of them made purchasing my Mazda 5 the most pleasurable experience I've had in acquiring a new vehicle. Classic Mazda, Darius and Terri should be commended on their professionalism and taking care of their customers." .......
Gayan
Clarence was a pleasure to work with. No sale pressure from anyone. They were all consistently courteous and informative to all questions asked."............
Jack
Aaron Latsos and the people at Classic Mazda have been very helpful and friendly with any problem or question I have. They keep me well informed of service taht is due and helpful with any question I have. This dealership is a "CLASS ACT". They make you feel like your one of them.....
Gary
Darius was extremely willing to help us find exactly the car that we wanted. He was willing to search as far as we wanted to go to find what we wanted. He was a joy to work with.".................
Mary
Darius was honest and treated me with respect, something I didn't get from other dealers I considered doing business with. Although Classis is the furthest of my car dealership choices, I found it to be the best. This dealership was recommended to me and I will be recommending it to others"..............
Lukasz
They were outstanding! They worked with us on the price, options, and explained every step of the process very well. We are recommending them to our friends! We love our Mazda 3" .............
Casey
The staff at Classic is second to none. I completely enjoyed my purchase there and the car is performing amazingly.
Jim Dodd
2010
Mazda
3